Shipping policy

01. BUILD-TO-ORDER PROCESS

Octane Sim Gear does not mass-produce. Every unit is hand-assembled, wired, and stress-tested. Current lead time for assembly is 3–5 business days before dispatch.

02. INTERNATIONAL TRADE (2026 UPDATE)

Orders are shipped worldwide. To avoid customs friction, DDP (Delivered Duty Paid) is used where possible for all orders. This means what you pay in the checkout is the final value you pay - no postman ransom upon delivery.

UNITED KINGDOM

Royal Mail Tracked 24/48. Delivered 1-2 days after build.

USA

The 10% tariff is collected at checkout. No surprise bills.

EUROPEAN UNION

Orders include taxes and customs fees. No surprise bills.

03. TRACKING & INSURANCE

Every shipment is fully insured. You will receive tracking details once the order has been dispatched. Premium couriers are used for all international transit to ensure your gear arrives in peak condition.

04. SHIPPING ADDRESS

Please ensure your delivery address is correct. Octane Sim Gear cannot be held liable for losses resulting from address errors provided during checkout. Postage to P.O. Boxes or freight forwarding hubs will not be accepted.