Returns Policy
RETURNS Policy
Sim Racing Performance Guaranteed.
01. The Bespoke Rule HAND-BUILT
Standard production models returned in brand-new, unused condition within 14 days of delivery are eligible for a refund under statutory UK/EU distance selling regulations. Items must be returned in their original packaging. Please double-check your rig clearance and mounting requirements prior to purchase.
02. Faulty or Damaged Gear INSPECTION REQUIRED
All items are dispatched fully tested and in working order. If your gear arrives with a manufacturing defect or technical fault, it is backed by full UK/EU statutory consumer protections. Send an email to help@octanesimgear.co.uk to arrange a return for a technical teardown. If inspection confirms a component failure or assembly defect, you will be offered a full refund, repair, or priority replacement.
03. Damage in Transit
If the package looks like it’s been hit by a GT3 car at full speed, take photos before opening. Send an email to help@octanesimgear.co.uk within 48 hours of delivery so we can initiate an insurance claim with the courier and get your replacement underway.
04. Returns & Shipping Costs
For change-of-mind returns under your statutory 14-day right, the buyer is responsible for tracked return shipping. It is strongly recommend using an insured service, as Octane Sim Gear cannot be held liable for items lost or damaged in transit. For confirmed manufacturing defects, standard return shipping costs will be fully reimbursed upon inspection.
05. How to Start a Claim
Fire an email over to help@octanesimgear.co.uk with your order number and any relevant photos or videos. We aim to review all claims within 24 hours.