Returns Policy
RETURNS Policy
Sim Racing Performance Guaranteed.
01. The Bespoke Rule HAND-BUILT
Because every Octane Sim Gear button box is built-to-order, refunds are not offered for "change of mind" once the assembly process has started. Please double-check your rig clearance and mounting requirements before hitting buy.
02. Faulty or Damaged Gear INSPECTION REQUIRED
All items are dispatched in full tested and working order. If your gear arrives with a genuine manufacturing defect or technical fault within 30 days of arrival, it will be resolved. The item must be returned to the UK for a technical teardown. If the inspection confirms a component failure or assembly error, a full refund will be issued or a priority replacement will be sent. See point 04 Returns & Shipping Costs for more info.
03. Damage in Transit
If the package looks like it’s been hit by a GT3 car at full speed, take photos before opening. Send an email to help@octanesimgear.co.uk within 48 hours of delivery so we can initiate an insurance claim with the courier and get your replacement underway.
04. Returns & Shipping Costs
For all returns, the buyer is responsible for the cost of tracked return shipping. It is strongly recommend to use an insured service, as Octane Sim Gear cannot be held liable for items lost or damaged during return transit. If a technical fault is verified upon inspection, it may, at Octane Sim Gear's discretion, reimburse the standard return shipping costs.
05. How to Start a Claim
Fire an email over to help@octanesimgear.co.uk with your order number and any relevant photos or videos. We aim to review all claims within 24 hours.